bmyoo Privacy Policy

1. Introduction

This Privacy Policy describes how bmyoo ("bmyoo," "we," "us," "our") collects, processes, stores, and protects personal information belonging to players and visitors of the bmyoo online gaming platform ("Platform"). It applies to all interactions with bmyoo, including account registration, deposits, gameplay, withdrawals, customer support, and any use of the bmyoo website and related services.

bmyoo is committed to protecting the privacy of every Filipino player in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable data protection laws. By registering an account on bmyoo or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the bmyoo Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you have questions about how bmyoo handles your personal information, you can contact the Data Privacy Officer at any time using the details in Section 16.

2. Data Controller

bmyoo is the data controller responsible for the personal information collected through the Platform. As data controller, bmyoo determines the purposes for which and the means by which personal data is processed.

bmyoo has appointed a Data Privacy Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection legislation. The DPO can be contacted directly at privacy@bmyoo.com. All requests relating to your personal data rights, data access requests, corrections, or erasure requests should be directed to this address.

3. What Personal Information We Collect

bmyoo collects the following categories of personal information, depending on how you interact with the Platform:

4. How We Collect Your Information

bmyoo collects personal information through the following means:

4.1 Directly from You

The majority of personal information bmyoo holds is provided directly by you during registration, account verification (KYC), deposit and withdrawal processing, participation in promotions, and your interactions with the bmyoo support team. You are always informed at the point of collection what data is required and why.

4.2 Automatically

When you access the bmyoo Platform, certain technical data is collected automatically via cookies, server logs, and analytics tools. This includes your IP address, device identifiers, browser type, pages visited, time spent on the Platform, and clickstream data. This information helps bmyoo ensure the Platform functions correctly, detect fraud, and improve user experience.

4.3 From Third Parties

bmyoo may receive personal data from third parties in specific circumstances, including:

• Payment processors (GCash, Maya, BDO, BPI, Visa/Mastercard etc.) confirming transaction details
• Identity verification service providers used for KYC compliance
• Fraud prevention and anti-money laundering screening services
• Regulatory bodies and law enforcement where legally required

5. Why We Use Your Personal Data

bmyoo uses the personal information collected for the following purposes:

• Account creation and management: Setting up, maintaining, and securing your bmyoo account.
• Identity verification (KYC/AML): Verifying your identity to comply with anti-money laundering regulations and to confirm you meet minimum age requirements.
• Payment processing: Facilitating deposits and withdrawals via your nominated payment channels, and maintaining financial records as required by law.
• Gameplay delivery: Providing access to games, calculating and crediting winnings, maintaining your wagering history, and personalising your bmyoo experience.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and misuse of the Platform.
• Legal and regulatory compliance: Meeting bmyoo's obligations under Philippine data protection law, gaming regulations, anti-money laundering statutes, and any applicable international requirements.
• Customer support: Responding to your queries, resolving complaints, and improving our service based on your feedback.
• Responsible gaming: Monitoring gameplay patterns to identify players who may be exhibiting signs of problem gambling, and providing appropriate intervention tools and support.
• Marketing communications: Sending promotional offers, new game announcements, and platform updates to players who have opted in to receive such communications.
• Platform improvement: Analysing usage patterns and technical performance to identify and fix issues, develop new features, and enhance the overall bmyoo experience.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act, bmyoo is required to have a lawful basis for every processing activity involving personal data. The legal bases bmyoo relies on are:

• Contractual necessity: Processing required to fulfill our contractual obligations to you, such as operating your account, processing payments, and delivering games. Without this processing, bmyoo cannot provide its services to you.
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, gaming licensing conditions, tax reporting requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for bmyoo's legitimate business interests, including fraud detection, security monitoring, Platform improvement, and responsible gaming oversight. bmyoo ensures that its legitimate interests do not override your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent – primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of any processing that took place before withdrawal.

7. Sharing Your Personal Data

bmyoo does not sell, rent, or trade your personal information to any third party for commercial purposes. We share personal data only in the following circumstances, and only to the extent necessary for the specific purpose:

7.1 Payment Service Providers

To process deposits and withdrawals, bmyoo must share relevant financial and identity information with licensed payment service providers including GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard network processors. These providers are bound by their own data protection obligations and may only use your data for the specific transaction purpose.

7.2 Identity and Fraud Verification Services

bmyoo uses licensed third-party KYC and identity verification providers to confirm player identity and conduct AML screening. These providers process your identity documents under strict confidentiality obligations and use the data solely for verification purposes.

7.3 Regulatory and Legal Authorities

bmyoo will disclose personal data to Philippine regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or to protect the legal rights of bmyoo, its players, or the public. bmyoo will notify affected players of such disclosures where legally permitted to do so.

7.4 Technology and Infrastructure Providers

bmyoo works with licensed technology partners for hosting, data storage, game provision, customer support software, and analytics. These partners process personal data on bmyoo's behalf under strict data processing agreements and are not permitted to use your data for any purpose other than providing services to bmyoo.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bmyoo business, personal data held by bmyoo may be transferred to the acquiring entity as part of the transaction. Affected players will be notified of any such transfer and any changes to this Privacy Policy that result from it before the transfer takes effect.

8. How Long We Keep Your Data

bmyoo retains personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: For the duration of your active account plus a minimum of 5 years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Minimum of 5 years from the date of the transaction.
• Gameplay data: For the duration of your account plus 2 years after account closure, for responsible gaming monitoring and dispute resolution purposes.
• Communication records: Up to 3 years from the date of the communication, for quality assurance and dispute resolution purposes.
• Marketing preference data: Until you withdraw consent or close your account, whichever is earlier.
• Technical and log data: Up to 12 months from collection, unless retained longer for security investigations.

When personal data is no longer required for any lawful purpose, bmyoo will securely delete or anonymise it so that it can no longer be associated with you personally.

9. How We Protect Your Data

bmyoo implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption: All data transmitted between your device and the bmyoo Platform is encrypted using Transport Layer Security (TLS) protocols.
• Encryption at rest: Sensitive personal and financial data stored on bmyoo servers is encrypted at rest using AES-256 standard encryption.
• Access controls: Access to personal data within bmyoo is restricted on a need-to-know basis. Employees with access to personal data are subject to confidentiality obligations.
• Multi-factor authentication: bmyoo accounts support multi-factor authentication to protect against unauthorised login attempts.
• Regular security audits: bmyoo's security infrastructure is subject to regular internal and third-party security audits and penetration testing.
• Incident response: In the event of a personal data breach, bmyoo has a documented incident response plan to contain the breach, assess its impact, and notify affected players and the National Privacy Commission as required by law.

10. Cookies and Tracking Technologies

bmyoo uses cookies and similar tracking technologies to improve the functionality, performance, and personalisation of the Platform. Cookies are small text files placed on your device when you visit bmyoo.

10.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These cookies enable core features like login sessions, account security, and payment processing. They cannot be disabled without breaking the Platform's functionality.
• Analytics cookies: Help bmyoo understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences, such as language settings and session history, to provide a more personalised experience on bmyoo.
• Security cookies: Used for fraud detection and to protect against unauthorised account access, unusual login activity, and suspicious transaction patterns.

10.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies will affect your ability to use the bmyoo Platform. bmyoo's cookie consent management tool allows you to accept or decline non-essential cookies when you first visit the Platform.

11. Your Data Rights

Under the Philippine Data Privacy Act and applicable data protection regulations, you have the following rights with respect to your personal data held by bmyoo. To exercise any of these rights, contact the bmyoo Data Privacy Officer at privacy@bmyoo.com. bmyoo will respond to all rights requests within 30 days of receipt.

12. Minors

bmyoo's gaming platform is strictly for adults aged 21 years and above. bmyoo does not knowingly collect personal data from individuals under the age of 21. If bmyoo discovers that personal data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and any funds held in the account will be returned to the deposit source pending parental or guardian verification.

If you believe a minor has registered on bmyoo, please contact us immediately at support@bmyoo.com so that appropriate action can be taken.

13. Cross-Border Data Transfers

Where bmyoo works with technology partners, game providers, or infrastructure services that may be located outside the Philippines, personal data may be transferred to and processed in other countries. In all such cases, bmyoo ensures that adequate data protection safeguards are in place, including contractual data processing agreements that require the recipient to protect your data to a standard at least equivalent to that required by Philippine law.

bmyoo will not transfer personal data to countries or organisations that do not provide an adequate level of data protection without your explicit consent or a lawful exemption under applicable law.

14. Marketing Communications

With your consent, bmyoo may send you promotional emails, SMS messages, or push notifications about new games, platform features, bonuses, and special offers. You can opt in to marketing communications during registration or at any time from your bmyoo account settings.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from bmyoo
• Updating your notification preferences in your bmyoo account settings
• Contacting the support team at support@bmyoo.com with an opt-out request

Opting out of marketing communications does not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which bmyoo sends as part of operating your account.

15. Changes to This Privacy Policy

bmyoo may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to the Platform. When material changes are made, bmyoo will notify registered players via email and/or a prominent notice on the Platform with at least 7 days' advance notice before the updated policy takes effect.

Your continued use of the bmyoo Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you should stop using bmyoo and may request account closure before the changes take effect.

The date at the top of this page always reflects when the Privacy Policy was most recently updated. We recommend reviewing this page periodically to stay informed about how bmyoo handles your personal information.

16. Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how bmyoo handles your personal data, please contact the bmyoo Data Privacy Officer directly. We are committed to responding promptly and addressing any concerns you raise.

• Data Privacy Officer email: privacy@bmyoo.com
• General support email: support@bmyoo.com
• Live chat: Available from any page on bmyoo while logged in, 24/7

If you are not satisfied with bmyoo's handling of your personal data or your rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).